Privacy Policy

Welcome to longdistance.top (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Purpose of This Policy

This Privacy Policy should be read together with any other privacy notices or fair processing notices we may provide on specific occasions. It supplements these other notices and is not intended to override them.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We may update this policy from time to time by posting a revised version on this page. Material changes will be notified to you via email. All changes will take effect 30 days after being posted.

2. Who We Are

We are the primary data controller for the purposes of this website. Our legal entity is responsible for determining how and why your personal data is processed.

If you are under 18 years old, please ensure a parent or guardian has reviewed and agreed to this policy before you register, subscribe, or place an order on our website.

3. Personal Data We Collect

We collect only the data necessary to provide our services. This may include:

When browsing or shopping:
– Full name
– Billing and shipping addresses
– Contact details (email, telephone, mobile)
– Payment information
– Order history

When creating an account:
– Name, email address, password
– IP address and location
– Country of residence

When contacting customer service:
– Any information required to resolve your query

When interacting with our website:
– Pages visited, navigation behavior, click paths, time spent
– Referrer URLs and device/browser details

For marketing (with your consent):
– Email address, shopping behavior, preferences
– Interaction history with our newsletters or campaigns

When gifting:
– Recipient’s name and contact details, for delivery purposes only

For calls to customer service:
– Call recordings (for quality and fraud prevention)

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and tailor content to your preferences. Cookies are small data files stored on your device to remember information about your visit.

To learn more, please refer to our Cookie Policy (if available).

5. How We Use Your Data

Your personal data may be used for:

– Processing orders and payments
– Delivering purchased products
– Managing your account and customer service needs
– Sending order confirmations and updates
– Personalizing your shopping experience
– Marketing communications (if subscribed)
– Internal analytics and product development
– Fraud prevention and legal compliance

We may combine your information with data from trusted third parties to improve targeting and service delivery.

6. Marketing Preferences

We may send you updates about new products, promotions, or events via email, SMS, phone or mail (if opted in).

You can unsubscribe or opt out at any time using:
– The unsubscribe link in our emails
– Your account settings
– Contacting customer service

We will always honor your preferences.

7. Who We Share Your Data With

We may share your data with:
– Our group companies (for analysis, operations, and marketing)
– Trusted service providers (payment processors, logistics, IT support)
– Advertising platforms (for interest-based advertising)
– Regulatory authorities and law enforcement (where legally required)

We never sell your data. Saved payment details are only shared with our secure payment partner (e.g., Stripe, PayPal) and never stored on our servers.

8. International Data Transfers

Your data may be transferred outside the European Economic Area (EEA). In such cases, we ensure your data is protected with:
– Standard Contractual Clauses
– Privacy Shield frameworks (where applicable)
– Other legally accepted safeguards

By using our site, you consent to these transfers.

9. Security Measures

We implement appropriate technical and organizational safeguards to protect your personal information, including:
– Secure Socket Layer (SSL) encryption
– Firewalls and access controls
– Data minimization and regular audits
– Staff training on data handling

However, no online system is 100% secure. Please use strong passwords and secure networks when shopping online.

10. Third-Party Links

Our website may include links to third-party websites (e.g., payment gateways, social platforms). These sites operate independently and have their own privacy policies. We are not responsible for their content or data practices.

11. Your Rights

Under applicable privacy laws, you have the right to:
– Access the personal data we hold about you
– Correct any inaccurate data
– Request deletion of your data
– Restrict or object to processing
– Withdraw consent for marketing
– File a complaint with a supervisory authority

To exercise your rights, please contact us at [insert email address].

12. Feedback, Testimonials and Reviews

If you submit feedback, reviews, or comments, we may use them (with your permission) for marketing or service improvement purposes. If published, we will include your name or username.

13. Mobile Services and Social Media

When using our mobile or social media services, we may collect additional data such as:
– Device type, OS version, carrier
– IP address and app interaction
– Public social profile information (if you interact with our content)

This data is used to enhance your experience and personalize content.

14. Surveys and Research

Occasionally, we may invite you to participate in voluntary surveys. Your responses help us improve our products and services. Participation is optional and data is anonymized wherever possible.

15. Contact Us

If you have questions about this Privacy Policy, want to update your data, or wish to file a complaint, please contact our Data Protection Officer at:

Email: 18150831911@163.com
Address: room A22 10/F，NO.52 hung to road kwun tong，KL
Hours: Mon–Fri, 9:00 AM – 6:00 PM (local time)

16. Policy Updates

We may update this Privacy Policy periodically. The most recent version will always be posted on this page. Please check back regularly to stay informed.